At Hruti Technologies Private Limited, we know that sometimes things just don't work out as planned. That's why we've created a flexible return policy to ensure you're always satisfied with your purchases. Here's what you need to know:
Initiating a Return
You have up to 48 hours from receiving your item to request a return. To be eligible, the item must be in its original condition—undamaged and unworn, with all tags, packaging, and invoices included. These elements are crucial for a smooth return process, so please hold onto them.
Easy Return Process
Returning an item is simple and hassle-free. You can either email us at
[email protected] within 48 hours or start the return process through your personal page by selecting the appropriate option. Once we receive your request, we'll guide you through the next steps to make the process as straightforward as possible.
Our Refund Policy
Our main aim is to ensure you're happy with your purchase. However, if a product doesn't meet your expectations, our transparent refund policy is here to help:
Processing Refunds: Once we receive and inspect your returned item, we'll process your refund within 5 to 7 days. The amount will be credited back to your original payment method.
Quality Assurance: We can only issue a refund if the item meets our quality standards. Any signs of damage or wear may prevent us from providing a refund. Our team will carefully examine the returned item to ensure it meets our criteria. We're committed to making the refund process as quick and easy as possible.
Exchange Policy
Your satisfaction is our top priority. If you encounter any issues with a product, we are dedicated to resolving them promptly. Exchanges are available if you receive an incorrect, defective, or damaged item. We will take immediate action to correct these issues once you notify us.
To initiate an exchange, please contact our customer service team via email at
[email protected] with details about the product and the specific issue. Once the item is returned to us, we'll conduct a thorough quality assessment and ensure a seamless replacement process. Our goal is to make this exchange process quick and easy, ensuring you receive the correct items and enjoy your shopping experience with us.
